HEMC SurgeSecure®

A meter base surge protection device helps protect eligible major appliances in your home from damaging voltage spikes and power surges. Covered appliances may include HVAC systems, washers and dryers, refrigerators, dishwashers, electric ranges, and similar appliances located within 4 feet of the residence. Items located in detached or stand-alone structures, such as garages, sheds, barns, or workshops are not covered. The device provides an added layer of protection, but it does not prevent outages or provide warranty coverage for electronics, small appliances, or others items not covered by the manufacturer’s warranty.

In addition to the meter based surge protection device, we recommend a layered approach by installing point-of-use devices for sensitive electronics and sensitive components of large appliances. Point-of-use devices can be purchased at local home improvement stores, hardware stores, or from online retailers at reasonable prices. Protection strength and warranties vary, so be sure to read the packaging.

The device does not provide warranty coverage for your electric vehicle or charger.

The device diverts, stores, and uses energy associated with a power surge. It equalizes voltage across conductors. Absorbed lightning strikes do not directly cause power outages. As a major benefit to the member, the device keeps voltage to equipment below immunity/survival levels of the equipment. For example, your major appliances will be protected from power strain and the appliances will have a longer lifespan (HVAC, washers, dryers, refrigerators, etc.).

Power surges can be caused by lightning, vehicle accidents involving power poles, animals contacting electrical equipment, trees contacting power lines, or other unexpected events on the electric system. These incidents can create brief voltage spikes that travel through the power system and into your home, potentially damaging or shortening the life of major appliances and equipment.

The indicator light on your surge protector shows that the device is actively protecting your home. If the light goes out, the surge protection may no longer be working. Please contact Halifax EMC so we can evaluate the device and determine if a replacement is needed.

Unfortunately, there is nothing on the market that can protect your home from a direct lightning strike.

After you call 252-445-5111 or email tellus@halifaxemc.com to request a device installation, a Halifax EMC service technician will be scheduled to install the surge protection device. You do not have to be home at the time of installation.

A one-time installation fee of $39.95 applies to all HEMC SurgeSecure® installations.

Homes with 200-amp service: $5.95 per month, plus applicable taxes.
Homes with 320-amp service: $6.95 per month, plus applicable taxes. A larger surge protection device (SPD) is required for these services, resulting in the higher monthly fee.

No, surge protection devices do not prevent power outages. Their purpose is to protect your home’s major appliances from damaging voltage spikes and surges caused by lightning, utility switching or large equipment cycling on and off.

The manufacturer’s warranty offers repair, replacement or reimbursement with a coverage limit of $5,000 per event to manage risk and liability.

Appliances covered by warranty include HVAC systems, washers and dryers, refrigerators, dishwashers, electric ranges, and major appliances located within 4 feet of the residence.

Note: The manufacturer, Meter-Treater, is responsible for warranty coverage. They will determine whether your appliances are eligible for warranty.

Halifax EMC will assist the member with claim filing. Please contact call  252-445-5111 or fill out the form below.